Quality Improvement Paradigm (QIP)
at MTSS aims at the building a
continually improving organization
bases on its evolving goals and
an assessment of its status relative
to that goals. The approach uses
internal assessments against the
organizations own goals and status
and such techniques as Goal /
Questions / Metrics (GQM), Model
building and qualitative and quantitative
analysis to improve the product
through the Process.
six fundamental steps of the QIP
Characterize the Project and its
Set the Goals
Choose the appropriate processes
Execute the processes
Analyze the data
Package the experience for reuse
to this approach is the need to
learn across multiple project
Total Quality Management Philosophy
at MTSS aims at long-term success
by linking quality with customer
satisfaction. Despite variation
in its implementation, there are
four key common elements of our
Focus: The objective is to achieve
total customer satisfaction. Customer
Focus includes studying customers'
wants and needs, gathering customer
requirements and measuring and
managing customer satisfaction.
Improvement: The objective is
to reduce process variations and
to achieve continuous process
improvement. Through process improvement,
product quality will be enhanced.
& Quality: The objective is
to create a company - wide quality
culture. Focus areas include Leadership,
management commitment, employee
empowerment and other social,
psychological and human factors.
and Analysis: The objective is
to drive continuous improvement
in all quality parameters by the
goal-oriented measurement system.