Privacy Policy

Rajabets collects and processes personal data as required by gambling and data protection laws to provide its services securely. This Privacy Policy explains what data we collect and how we use it, and it forms part of our Terms and Conditions accepted during registration. The platform is licensed in Anjouan (Union of Comoros) and follows international standards, including those relevant for users in India. By registering, you agree to this policy, if you do not agree, please do not use the website. We may update this policy from time to time, and continued use means you accept the latest version.

User Data protection at Rajabets India

Information We Collect

We may collect and process the following personal information:

  • Registration Data: Name, date of birth, email address, phone number, and other details provided during account creation.
  • Communication Records: Interactions via email, chat, or other channels.
  • Transaction History: All deposits, withdrawals, and betting activity.
  • Technical Data: IP address, device information, browser type, location data (including GeoIP), and activity logs.
  • Verification Documents: ID proofs (such as Aadhaar, PAN, passport), payment details, and bank statements as part of KYC/AML requirements.
  • Survey Data: Feedback and participation in optional surveys.

How We Use Your Information

Your data is processed to deliver services efficiently and securely, including:

  • Processing bets and financial transactions
  • Providing gaming and related services
  • Managing your account and customer support
  • Conducting identity verification (KYC)
  • Sending promotional offers (only with your consent)
  • Complying with legal obligations, including AML/CFT regulations
  • Detecting fraud and suspicious activities
  • Analysing user trends and improving services
  • Conducting research and statistical analysis

Marketing Communications

With your consent, we may send promotional messages via email or SMS regarding our services and partner offers.

You can opt out anytime through your account settings or by contacting [email protected].

By accepting prizes or winnings, you agree to the use of your name or username for promotional purposes, unless restricted by law.

How We Obtain Personal Information

We collect personal data:

  • Directly from you when you register or interact with us
  • Automatically through your use of the website (cookies, logs, etc.)
  • From trusted third-party providers such as payment processors

We ensure that all collected data is handled securely and in accordance with this policy.

Data Sharing and Recipients

Your data may be shared with:

  • Companies within our corporate group
  • Payment service providers and financial institutions
  • Regulatory authorities and licensing bodies
  • Fraud prevention and compliance partners
  • Marketing and analytics providers (with consent where required)

All employees and partners handling your data are bound by strict confidentiality obligations.

For operational purposes, your data may be transferred internationally, including outside India. We ensure appropriate safeguards are in place for such transfers.

Disclosure to Third Parties

We do not sell or rent your personal data.

We may disclose your data only when necessary:

  • To comply with legal obligations
  • To process payments
  • To meet regulatory requirements
  • To prevent fraud or protect users
  • With your explicit consent

Data Retention

Your personal data is retained:

  • For as long as your account is active
  • For a minimum of five years after account closure (as required by AML laws)

Data may be retained longer if required for legal investigations or regulatory compliance.

Anonymous data may be used for analytics and service improvement.

Data Security

We implement strong technical and organisational measures to protect your personal data.

Security features include:

  • Encrypted data transmission
  • Secure servers
  • Account protection via passwords and optional two-factor authentication (2FA)

You are responsible for keeping your login credentials confidential.

Your Rights

Depending on applicable laws (including Indian data protection principles), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent for data processing
  • Opt out of marketing communications
  • Request information about how your data is used

To exercise these rights, contact [email protected].

Providing false information is illegal and may result in account suspension.

Cookies Policy

We use cookies and similar technologies to enhance your experience.

Types of cookies we use:

  • Essential Cookies: Required for website functionality
  • Functional Cookies: Store preferences like language and region
  • Advertising Cookies: Measure marketing effectiveness

Third-party providers may also set cookies for analytics and performance tracking.

You can manage cookies through your browser settings, though disabling them may affect site functionality.

Contact Us

For any questions about this Privacy Policy or your data:

Email: [email protected]

This Privacy Policy ensures transparency, security, and compliance while delivering a safe and reliable gaming experience for users in India and beyond.